CoFinder
A Smart Healthcare Platform Connecting Patients, Clinics, and Doctors for Effortless Booking and Better Care.
Overview
Context
Accessing healthcare shouldn't be stressful—but for many, it is. Long waits, unanswered calls, unclear doctor info, and limited appointment slots make the process frustrating. In emergencies, it’s even worse. We set out to design a mobile app that solves these problems: fast booking, trusted doctor profiles, emergency access, and simple appointment management. The goal? A smooth, reliable experience for patients and healthcare providers alike.
Mission Statement
Designing a seamless and efficient experience for accessing healthcare services with the help of a digital product on the Android platform (mobile app) for the target community (patients and healthcare seekers). This solution aims to simplify appointment booking, provide transparent and reliable doctor information, and facilitate online consultations, enabling users to save time, reduce stress, and ensure better management of their healthcare needs.
Project Duration
10
Week
Android
Platform
+40
Screens
Product Designer
My Role
Target Audience
Patients
Busy Professionals
Families
Residents in Remote or Underserved Areas
Tech-Savvy
Younger Users and Elderly Individuals
Design Process
Our design process follows an iterative and user-centered approach, starting with analyzing the current state to identify key challenges and pain points faced by users. We then developed hypotheses and proposed solutions, visualized through wireframes and prototypes. Finally, through user testing and iterative refinements, we ensured the design addressed user needs effectively, with the flexibility to revisit and improve any stage of the process as required. Throughout the process, we maintained a balance between addressing user expectations and aligning with business objectives to ensure a holistic and effective outcome.
Explore
User Interview
.
Survey
.
Affinity digram
Competitor Analysis
.
MOSCOW
.
Key future
.
Mind map
Create
Information architect
.
Site Map
.
Interaction Flow
.
sketches
.
Prototype
Evaluate
conduct usability test
Timeline
Research Planning
Explore
Target User
We use human-centered design, so we've conducted plenty of interviews and surveys to really get to know what users need and prefer.
- Over 35 years of age
- History of specialized medical visits
- Experience in searching for a specialist doctor in the past 12 months
- Experience in using online services (basic digital literacy at minimum)
Survey
Here are some Survey Questions:
30
Member
20
Questions
In general, for whom did you make the appointment?
40
57
Myself
My relatives
Myself and my relatives
What methods do you usually choose to search for a specialist doctor?
32
26
20
11
7
Relatives and acquaintances
Google search
City billboards
Online advertisements
Appointment booking websites
Recommendations from other doctors
Social media
Others
Have you ever booked an appointment using an online booking service?
87
13
Yes
No
Have you ever had an online consultation without being physically present? Through which method?
38
32
26
Yes, via phone or audio
Yes, via text
Yes, via video
I have not had an online consultation
Interview
Some Key Insights of Interview :
User Persona
Affinity Diagram
Competitor Analysis
We’ve selected 4 key competitors and 8 critical criteria to showcase here.
9
Brand
28
Criteria
MOSCOW
We utilized the MOSCOW method to prioritize features and functionality based on their importance and impact on the overall user experience. This approach helps us to develop the most critical features first and also provides a roadmap for future updates and improvements.
MUST HAVE
MO
advanced search engine
online medical appointments
advanced comment section
doctor's schedules showcase
detailed doctor's profile
SHOULD HAVE
S
Verified comments
Privacy and security
Customizable filtering
Online consulting
COULD HAVE
Co
upload test results
discounts and bonuses
archives of Doctor's profiles
personal dashboard
healthcare services at home
WON’T HAVE
W
nearby medics
360 office tour
surgery appointments
AI chat
Doctor's office features
Features
Mind Map
Create
Information Architecture
Interaction Flow
The flow covers online booking to in-person consultation, ensuring ease and convenience.
Sketches
This is a part of the sketches created using the software.
Components
Mockups
Home & Doctor Profile Screens
Evaluate
Qualitative Report
Moderated Usability Test
Eight participants were tested in a moderated session using the Useberry tool. All eight participants completed the task.
8
Users
8
Completed
Core Task
Core Task Scenario with a precise approach:
Book an online (voice call) appointment at Dr. Stone Gaze for Sunday, February 2th, at 12:45 PM.
Dr.Stone Gaze is a Ear, Nose & Throat specialist.
Participants
- Experience visiting a specialist doctor
- Experience using online services
- Digital literacy
Gender: Any
Age: Over 18
Test Insight
Reflection
Working on DocoFinder taught me the importance of user-centered research and iterative design. I enjoyed turning real user frustrations into practical solutions, and I look forward to applying these skills to future healthcare-related design challenges.